LiveRoute Privacy Policy

Last updated: [Aug 8, 2025]

1. Introduction

LiveRoute (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users, including schools, transportation companies, parents, and students. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and related services (collectively, the “Services”).

By using LiveRoute, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We only collect information necessary to deliver our Services effectively and securely.

2.1 Information You Provide

• Account Information: Name, email, phone number, and password.
• School & Transportation Details: Bus routes, schedules, driver assignments, student lists.
• Support Requests: Information you provide when contacting customer service.

2.2 Information Collected Automatically

• Location Data: GPS location from driver and bus supervisor devices during active trips.
• Device Information: Device type, operating system, app version.
• Usage Data: Interaction logs to improve functionality and reliability.

3. How We Use Your Information

We process your information to:

• Provide, operate, and improve our Services.
• Enable real-time bus tracking and gate pickup coordination.
• Notify parents and school administrators about trip status and events.
• Maintain the security, integrity, and performance of our platform.
• Communicate service updates and respond to support inquiries.

4. Data Sharing & Disclosure

We never sell your personal information to third parties.

We only share data in the following circumstances:

• With Authorized Users: Student, bus, and trip data is shared only with your school or transportation provider’s authorized staff and associated parents/guardians.
• Service Providers: Trusted partners who host our servers or provide analytics, bound by confidentiality agreements.
• Legal Compliance: If required by applicable law or a valid legal request.

5. Data Security

We use encryption in transit and at rest, role-based access control, and secure cloud infrastructure to protect your data. Access to student and school information is strictly limited to authorized individuals.

6. Data Retention

We retain data only for as long as necessary to provide the Services, fulfill legal obligations, or resolve disputes. When no longer needed, data is securely deleted or anonymized.

7. International Use

LiveRoute is used by schools in multiple countries. Your information may be stored and processed in regions where we or our trusted service providers operate, always under strict privacy safeguards.

8. Your Rights

Depending on your location, you may have rights to:

• Access a copy of your data.
• Request corrections or deletions.
• Restrict or object to certain processing.
• Withdraw consent where applicable.

Requests can be sent to privacy@liveroute.app.

9. Children’s Privacy

LiveRoute is designed for use by schools and guardians, not directly by children under 16 without supervision. We collect student data only as provided by authorized school or transportation administrators.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via our website or email.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

• Email: privacy@liveroute.app
• Website: www.liveroute.app